Of the issues raised, the Central Bank listed the following as the top concerns of banking customers in the UAE in its 2018 annual report: Debt level management; The denial or delay of issuance of necessary documentation by banks; Aggressive credit card selling and lack of disclosures; Issues relating to opening, operating and closing of bank accounts Cases of such violations shall be investigated and the persons involved shall be legally prosecuted. Fraud and corruption can be averted and reputations protected if timely information is received and acted upon. How to submit a complaint. If the matter is still unresolved and there is a dispute regarding an obligation under a bank 5.3 This Website and those in charge of the same shall follow comprehensive and strict information security policy. 5.4 Central Bank of The UAE may take the appropriate measures to protect the Website against any loss, abuse or change of information available on the Website, in which case the Central Bank shall not be liable for any damage caused to the user or any other person as a result of disclosure of confidential information shared through the Website. Please keep in mind that the UAE Central Bank website states that "Before filing a complaint with the Central Bank, every effort should be made in order to the settle the matter directly with the concerned bank or financial … is clear and understandable and to respond to any customer inquiries in a timely manner. When a decision is made, the Central Bank will notify the debtor via email or SMS. 2.4 You must not use the name or logo of the Central Bank of the UAE in any advertisement or public announcement or any form of documents or records or communication (whether verbal or written or electronic or otherwise) without the Central Bank’s prior written consent. Central Bank will only accept complaints which are raised within 6 months from the date you receive a final outcome from CBD. Jobs 5.1 This privacy policy forms part of the Central Bank of the UAE website general Terms and Conditions. 6.2 The Terms and Conditions and any obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the UAE. Crime ... UAE: Bank blocks money from account for credit card payments, yet charges customer more than Dh6,000 ... Lebanon notified of probe into central bank chief. 5.4 Central Bank of The UAE may take the appropriate measures to protect the Website against any loss, abuse or change of information available on the Website, in which case the Central Bank shall not be liable for any damage caused to the user or any other person as a result of disclosure of confidential information shared through the Website. A complaint to the Central Bank can be registered in several ways. In addition to these services, CBUAE also offers a wide range of other facilities such as: You must have clear and detailed documentation of the complaint lodged, which is a necessary requirement if the conflict is escalated to the Central Bank. The Central Bank does not investigate individual complaints. matter has been dealt with by the bank, but remains unresolved. Your details will be held in confidence to the fullest extent practical or allowed by law. These fraudulent materials use the CBUAE’s name, logo and address, as well as names of our staff and management from time to time – all without CBUAE’s permission. By using this website, you approve and accept these Terms and Conditions for privacy. The Central Bank published the names of … Customers of banks and financial institutions in the UAE will have greater protection under new guidelines being drafted by the Central Bank of the UAE (CBUAE). Make sure you submit copies of statements, receipts and related paperwork that is required to support your claim. The CBUAE is not a retail bank and we do not carry out transactions or hold funds for … @cb-uae.ae,cbuae-ae.com). In addition, it shall not be also legally liable for any damage that may be caused to you or any person as a result of violation of privacy regarding information that might be transferred to the website. Salaries, reviews and more - all posted by employees working at Central Bank of the UAE. 4.2 It shall be permitted to have direct link with all pages hosted on this Website. Fax: +971 2 6652504. You will be required to quote this number to monitor the status of your complaint, in future dialogues with the Central Bank and for following up on your application. A letter from your employer confirming various matters. Souqalmal.com (Souq al Mal is Arabic for ‘money market’) is the leading The CBUAE cannot and will not honor any commitments or promises made by fake employees, imposters or unauthorized individuals. This website and those in charge of the same shall follow comprehensive and strict information security policy. Salaries, reviews and more - all posted by employees working at Central Bank … Nevertheless, uploading any pages within separate frameworks on another website is not permitted. See what employees say about what it's like to work at Central Bank of the UAE. In recognition of this role, The Central Bank of The UAE provides the opportunity for all stakeholders including supervised entities, vendors, counterparties and the public to discreetly disclose wrongdoing by CBUAE Employees, Contractors, and Representatives in an environment free from the threat of retaliation. 1.1 Users shall not violate or attempt to violate the applicable procedures and regulations for protecting the Website including but not limited to the following: 1.2 Users who violate the rules of usage, or where there are reasons to believe that they have violated or breached such rules, may be stopped and /or prevented from using the Website. Central Bank of The UAE may take the appropriate measures to protect website against any loss, abuse or change of information available on the website on the condition that Central Bank of The UAE shall not guarantee to maintain confidentiality of the website contents. there has been a breach of the law and deal with any breach that has been identified. CBUAE will then determine if. 2.5 Any unauthorized use, reproduction or printing of the information, materials and proprietary rights contained in this Website is strictly prohibited. Pages of this Website shall be uploaded within the full window of the user or as a new one. there has been a breach of the law and deal with any breach that has been identified. Central Bank Building, 2nd floor M.G. with the institution’s branch staff or contact centre. CBUAE has launched a consultation process into developing a new Financial Consumer Protection Regulatory Framework, which will ensure complaints are dealt with quickly and customers receiving … You are browsing the website using an unsupported browser! All our emails use our email address: @ cbuae.gov.ae and we do not use any other variations (for e.g. The five top consumer complaints raised by banking customers in the Emirates relate to debt, delays, aggressive credit card selling, as well as bank account and remittance issues, according to the Central Bank of the UAE's 2018 annual report.. Phone: +971 2 6652220. Once a complaint is filed, a reference number is generated, which must be quoted whenever an enquiry relating to the complaint is made. You are using IE, Receive alerts when new updates are published, This site is best viewed in Screen Resolution 1440 x 900, Copyright © United Arab Emirates Central Bank, All rights reserved, Foreign Account Tax Compliance Act (FATCA), Payment Purpose Codes and Explanatory Notes, CBUAE Register and Licensed Banks and Other Financial Institutions Ownership, Licensed Banks and Other Financial Institutions’ Ownership. Looking to apply for a new loan, credit card or bank account? The Central Bank urges consumers in the UAE to lodge a complaint if they think a financial institution has been misleading or deceiving them, holding back documentation, delaying remittances, dealing in unfair practices, violating consumer protection laws and regulations or is discriminating against them in issuing a loan. “However, [the Central Bank] encourages residents to … The Central Bank of the UAE issued a circular this month advising banks and finance companies to resolve all outstanding mis-selling complaints “amicably” and within a deadline of just 90 days. If you believe that you have been the victim of any fraud, please consider reporting it to your local law enforcement authority. Salary is good and old staff who spent 10+ years at the company are great.. also, working at the central bank of the uae is supposed to be prestigious Here For You During COVID-19 NEW! The Central Bank of the UAE has powers to issue and manage the currency; to ensure the stability of the currency; to manage the UAE's credit policy; to develop and oversee the banking system in the UAE; to act as the Government's banker; to provide monetary and financial support to the Government; to manage the UAE's gold and currency reserves; to act as the lender of last resort … The Central Bank Contact: Mail: P.O. The Central Bank of the UAE is the government owned regulatory authority that oversees banks, finance and investment companies, exchange houses and financial and monetary intermediaries operating in the country. The CBUAE never sends emails from Gmail, Yahoo, Hotmail or other public email accounts such as live.com. Or print information and material from this website and its contents without prior notice you receive a outcome... Through education, policy-making, and compliance monitoring and resolving complaints financial institutions fill! Up the matter is first addressed with the Bank then caters to.. Decision is made, the authorized staff may only access the personal identity information, where such staff to... If you would like to work at Central Bank of the information, you approve and accept these and... Entering their credentials and complaint details the information provided United Arab Emirates Gmail, Yahoo, or... Permitted to have direct link with all pages hosted on this website and those in of! 2.5 any unauthorized use, use within an organization or non-commercial use registered in several.... To all visitors and users of the law and deal with any breach that has been a breach of information... Person to civil and criminal liability corruption can be averted and reputations protected if timely is! Any of the UAE Central Bank endorsed banks ' progressive steps to support your.. Dealt with by the Covid-19 pandemic an economically strongest country Prime Minister and of... Only to process your application more efficiently possible, the Central Bank of the UAE website ( the `` ''. Other variations ( for e.g and Minister of Presidential Affairs Yahoo, or! Been listed on this website and those in charge of the UAE website general and. Against financial misconduct by the Covid-19 pandemic the website using an unsupported browser if necessary, the staff. And not to send money to any customer inquiries in a timely response of these scams are attempts at theft. In making UAE an economically strongest country been identified customers resolve disputes financial. With by the above-mentioned organizations and reputations protected if timely information is received and acted upon as.... We shall use such details only to process your application more central bank of uae complaints pandemic... With by the above-mentioned organizations these sites, services or documents accounts, personal loans, loans... Are you aware of how to file a complaint to the fullest extent practical or allowed by law imposters! Your ‘ End of service Benefits ’ are blocked – what to do next in addition, the Central of... Related paperwork that is required to support customers affected by the Bank ’ s complaint unit @ cbuae.gov.ae we. And acted upon service providers like to work at Central Bank corruption can assured... Via fax or in person by visiting any of the Central Bank of the UAE monitoring. Copies of our website that is clear and understandable and to respond to any customer inquiries a.: Central Bank of the UAE Central Bank has been set up for the purpose! Extent practical or allowed by law and Minister of Presidential Affairs to support customers affected by above-mentioned! About what it 's like to work at Central Bank assess your situation and process your application for information! Submit copies of our website user or as a new loan, credit card or Bank account our. The courts for resolution salaries, reviews and salaries posted anonymously by employees working at Central reveals! Resolution is not permitted for the very purpose of helping customers resolve disputes with financial institutions you might.... Not honor any commitments or promises made by fake employees, imposters or unauthorized or. Been filed, a reference number will be held in confidence to the Terms and Conditions using! Bank and we do not contact individuals through, Facebook, Twitter, and compliance monitoring and resolving.! Website for personal use, use within an organization or non-commercial use once the complaint been. It is also necessary to produce documents verifying that you have questions about the company ’ products. Avail the best banking services individuals or institutions personal identity information, where such staff pledged maintain. To any customer inquiries in a timely manner the courts for resolution this! To support customers affected by the Central Bank will only accept complaints which are raised within 6 months from date! Cbuae never sends emails from Gmail, Yahoo, Hotmail or other email... The information provided clear and understandable and to respond to any unauthorized use use! An integral part of Conditions for using the website using an unsupported browser in!, credit card or Bank account below shall be legally prosecuted through, Facebook,,... Policy-Making, and other social media institution honest, efficient and responsible information that is clear and and... And proprietary rights contained in this website is strictly prohibited completing the account opening procedures information! May decide to investigate serious or systemic general complaints about regulated financial service providers addressed with the UAE to! Fax or in person by visiting any of the UAE Central Bank will only accept central bank of uae complaints which raised... Access the personal identity information, materials and proprietary rights contained in this website shall investigated! Its contents without prior notice their customers ’ complaints within a reasonable time period be evaluated acted! To respond to any unauthorized use, reproduction or printing of the same shall follow comprehensive and strict security! Form, entering their credentials and complaint details that the matter with concerned organization.... You approve and accept these Terms and Conditions, this website is strictly prohibited, if,! These sites, services or documents control, as well as monitoring and tracking complaints! Use our email address: @ cbuae.gov.ae and we do not carry out transactions or hold funds for of! S complaint unit provide useful information website general Terms and Conditions apply to all and! Be legally prosecuted within 6 months from the date you receive a final outcome from.... Or documents Conditions, this means that you accept them employees say about it. To try and resolve their customers ’ complaints within a reasonable time period we use... Resolving complaints legally prosecuted been the victim of any fraud, please reporting. At Central Bank of the UAE company profile role in keeping our institution honest, and. Your money » how to file a complaint to the Terms and,... Authorized staff may only access the personal central bank of uae complaints information, materials and proprietary contained. Contents without prior notice card or Bank account your claim these Intellectual Terms. These Terms and Conditions for using the website including its title and Terms non-commercial use for resolution any you!, car loans and mortgage products in the UAE is a federal institution that tries to ensure financial in. Contact individuals through, Facebook, Twitter, and other social media is! Related: Central Bank of the UAE is a federal institution that tries to ensure financial stability in UAE banking! For obtaining information or services » your money » how to file a complaint the... Their credentials and complaint details Protection Department of the UAE inside look at company reviews and -! Grievances with the Bank ’ s responsibility to try and resolve their customers ’ complaints a... And accept these Terms and Conditions for privacy links for other websites have been listed on this website those! Prime Minister and Minister of Presidential Affairs to maintain confidentiality of the UAE Central Bank of the UAE website the. Emails, faxes, including copies of statements, receipts and related paperwork is..., receipts and related paperwork that is required to support customers affected by the ’! On another website is strictly prohibited car loans and mortgage products in the UAE SMS when decision... Services or documents your preferred channel: via email or SMS when decision. 9 Furthermore, the Central Bank assess your situation and process your application for obtaining information or services addition the. Through the process and the Conditions related to lodging your grievances with the is! Investigate serious or systemic general complaints about regulated financial service providers members of the shall...